In his On Experience Skift
column, Colin Nagy from Fred & Farid made a thorough collection of 2018 tourism and hospitality innovation surpluses.
The AIRTH table below compiles and divides them in FLY, STAY, and DO categories, mostly addressing luxury tourists.
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FLY
Airport
Changi (Singapore) for its curated and meticulously thought out placement - in and out.
First class cabin
Air France does it in a "gently human-centric" way.
Business class cabin
Qatar for what they offer with dine-on-demand and the consistent service in Q-suites.
Cabin staff
Emirates teams for being "great conversationalists, multi-cultural and generally wonderful".
Wellness for the long haul
Singapore Airlines and Qantas for constant involvement of research and science into lessening the discomfort of the long-haul flights.
Humanization
Alaska for returning professional barista manned coffee bars in their lounges.
DO
Slow travel
Belmond for their train offerings and boat trips.
Treatment
The Saxon for the "interesting and rule-breaking" sound therapy with Tibetan gong bowls.
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STAY
Hospitality
Ellerman House brings best experiences from other fields into the hospitality category.
Simplification
The Middle House's simplification through design applied on a simple matter - controlling lights from the bed.
Le Sirenuse for "lending Mediterranean flair and a sense of formal occasion to Miami".
Space/Vibe
Lowell Hotel for their lighting, artwork, and warmth of the staff.
Hotel
Farm to table hotel
Babylonstoren transforming working wine farm into a private hospitality experience.
Luxury chain
The Chatwal delivers and plans further expansion in a strategy to be followed.
Sustainability/conservation
Singita's world-class conservationism efforts in their luxury camps.
Hotel brand
Six Senses luxury brand leading in wellness and sustainability trends.
Small boutique collection
H8 for its small and intimate feel in Paris, the Loire Valley, Chamonix, Brittany, and in the South.
General managers
Herve Mazella at the Park Hyatt Tokyo, Marcel Thoma at Upper House, and Ashish Verma at The Chatwal in New York, world-class hoteliers with diverse temperaments and unique approaches.
City Hotel
Property
Hotel Esencia, developed by industry outsiders without predispositions how to play the hospitality game.
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https://www.babylonstoren.com